Our Refund and Returns Policy applies to products purchased from Aveda Bathroom Fittings. If you are not satisfied with your purchase, you may be eligible for a refund or exchange subject to the following conditions:

  1. Eligibility:

    • To be eligible for a refund or exchange, you must provide proof of purchase, such as an order number or receipt.
    • The product must be in its original condition, unused, and in the original packaging.

  2. Return Period:

    • You have 7 days from the date of purchase to initiate a return or exchange.

  3. Return Process:

    • To initiate a return or exchange, please contact our customer service team with your order details and reason for return.
    • If approved, we will provide you with instructions on how to return the product.

  4. Return Shipping:

    • You are responsible for return shipping costs unless the return is due to our error or a defective product.

  5. Refund or Exchange:

    • Once we receive and inspect the returned product, we will notify you of the status of your refund or exchange.
    • If approved, refunds will be issued to the original payment method used for the purchase.
    • Exchanges will be processed, and the replacement product will be shipped to you as soon as possible.

Please note that certain products may be exempt from our Refund and Returns Policy due to hygiene or safety reasons. Such products will be clearly identified on our website.

For further details on our refund and returns process, please refer to our complete Refund and Returns Policy on our website.